FAQ

FAQ

Frequently Questions

Have a read through our FAQs for more information and if you have any further questions and would like us to get in touch.

What is Trucore e-Wallet?

Trucore e-Wallet is a digital financial platform that allows you to store funds, make payments, transfer money, and manage your finances securely and conveniently through your mobile device or computer.

How do I create a Trucore e-Wallet account?

You can easily create a Trucore e-Wallet account by visiting our website or downloading our mobile app from the App Store or Google Play. Follow the registration process and provide the required information to get started.

Is Trucore e-Wallet safe and secure?

Yes, security is our top priority. We implement robust encryption and authentication measures to protect your personal and financial information. Additionally, we continuously monitor and update our security protocols to ensure your data remains secure.

Can I link my bank account or credit card to my e-Wallet?

Yes, you can link your bank account or credit card to your Trucore e-Wallet for seamless fund transfers and payments. We use industry-standard security measures to safeguard your linked accounts.

How do I load funds into my e-Wallet?

You can load funds into your e-Wallet using various methods, including bank transfers, credit/debit card payments, and cash deposits at our partner locations. Check the "Add Funds" section in your e-Wallet app for more information.

Can I use Trucore e-Wallet for international transactions?

Yes, you can use Trucore e-Wallet for international transactions, including sending and receiving money globally. Our platform supports currency conversion and provides competitive exchange rates.

What do I do if I forget my e-Wallet PIN or password?

If you forget your e-Wallet PIN or password, you can initiate a password reset through the app or website. Follow the prompts to reset your credentials securely.

How do I contact customer support?

You can reach our customer support team through various channels, including phone, email, and live chat. Visit our "Contact Us" page on the website or app for the latest contact information.

Can I access my e-Wallet account from multiple devices?

Yes, you can access your e-Wallet account from multiple devices, such as your smartphone, tablet, or computer. Simply log in using your credentials, and your account information will be synchronized.

Are there any fees associated with using Trucore e-Wallet?

While basic e-Wallet services are typically free, certain transactions or services may incur fees. Check our fee schedule on the website or app for detailed information about applicable charges.

How do I update my personal information in my e-Wallet account?

You can update your personal information by logging into your e-Wallet account and navigating to the "Profile" or "Settings" section. Make the necessary changes and save your updated information.

Can I use Trucore e-Wallet for online shopping and payments?

Absolutely, Trucore e-Wallet can be used for online shopping and making payments at participating merchants. Look for the Trucore e-Wallet logo at checkout to see if it's a supported payment option.